SMS Messaging – Privacy Policy

 

This SMS Consent Private Policy outlines the terms and conditions under which Riley Plumbing Heating & More, Inc. (“we,” “us,” or “our”) may communicate with you via SMS (Short Message Service) for conversational purposes. By providing your consent to receive SMS messages from Riley Plumbing, Heating & More, Inc., you agree to the terms outlined herein.

Privacy Policy for Conversational SMS Messages

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our conversational SMS messaging service. We are committed to protecting your privacy and ensuring the security of your personal information in compliance with the Telephone Consumer Protection Act (TCPA) and other relevant regulations.

Opt-In Consent for SMS Communication

By providing your mobile phone number and opting in to receive SMS messages from Riley Plumbing, Heating & More, Inc., you are expressly consenting to receive SMS messages for conversational purposes. These SMS messages may include, but are not limited to appointment reminders, scheduling inquiries, service updates, and other communications relevant to your interactions with Riley Plumbing, Heating & More, Inc.

Opt-In Consent

There are three ways to Opt-In for consent to receive SMS Conversational messages from Riley Plumbing, Heating & More, Inc.. Verbal consent does NOT consent to receiving SMS messages.

All consent requests must be submitted in one of three ways:

  1. Providing your phone number on the Contact Form located on the website.
  2. By emailing sms-policy@rileyplumbinginc.net and asking to have Opt-In Consent for receiving SMS messages.
  3. In person at the office of Riley Plumbing, Heating & More, Inc.

By submitting your consent and phone number, you are authorizing Riley Plumbing, Heating & More, Inc. to send you SMS messages and SMS notifications. Message/data rates apply.

 Opt-Out Option

 You have the right to opt out of receiving SMS messages from Riley Plumbing, Heating & More, Inc. at any time. To Opt out, simply reply to any SMS message received from us with the word “STOP“. Once you opt out, you will no longer receive SMS messages from us, except for confirmation of your opt-out request.

 Information We Collect

 We collect personal information that you provide to us when you engage in conversational SMS messaging with us.

 This may include:

  • Your phone number
  • Messages exchanged during the conversation.

 We use the information collected to:

  • Respond to your inquiries and requests.
  • Communicate with you about services provided by us, appointment reminders, appointment cancellations, questions or concerns about your appointment with us.

 Data Security

 We implement security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 Disclosure of Information

 We do not disclose your personal information to third parties unless required by law or with your explicit consent.  We are committed to protecting your privacy and the security of your personal information. Any information collected for the purpose of SMS communication will be handled in accordance with our Privacy Policy. We will not share your mobile phone number or any other personal information with third parties for marketing purposes. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.

 Retention of Information

 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

 Changes to this Privacy Policy

 We reserve the right to update or modify this Privacy Policy at any time. Any changes will be effective immediately upon posting the revised Privacy Policy on our website or through other communication channels. Your continued use of our service after the posting of any changes constitutes acceptance of those changes.

 Data and Message Rates

 Standard message and data rates may apply to SMS messages sent and received. You are solely responsible for any fees or charges incurred from your mobile carrier related to SMS communication with Riley Plumbing, Heating & More, Inc. Please verify with your MNO – Mobile Network Operator like Verizon, AT&T, T-Mobile, etc for data and messaging standard rates.

 Frequency of Messages

 We strive to keep SMS communications to a reasonable frequency and relevance. You may expect to receive SMS messages from us only when necessary for appointment reminders, scheduling adjustments, or important updates related to our services. We do not engage in unsolicited marketing messages via SMS.

 Contact Us

 If you have any questions or concerns about this Conversational SMS Consent Policy or our SMS communication practices, please contact us at the following.

 Riley Plumbing, Heating & More, Inc.
Office Phone: 508-753-8808
Email: sms-policy@rileyplumbinginc.net

 By using our conversational SMS messaging service, you consent to the terms of this Privacy Policy.

 Last updated on May 23, 2024.